- Proactive correlation of complex interactions of key business systems
- Detection of negative trends and prevention
- Notifcation, proactive actions based on conditions and trends
- Measuring impact of IT on key business services and the bottom line
So the dashboards provide the visualization part of the total BAM solution. The big question is how do you measure KBPIs reliably, and second how do you slice IT environment and its impact on those KBPIs. The later is a daunting task for most IT oragnizations -- trying to figure out how to obtain, measure and correlate thousands of different pieces of information to create a coherent picture of the impact on the business.
This where I beleive a solid CEP (Complex Event Processing) system might come to the rescue. Coupled with a solid data collection mechanism CEP can deliver what dashboards need in order to deliver a complete "Proactive BAM" solution.
So the case can be structured as follows: Use simple data collectors to obtain critical data required to make descisions (this could be tied to middleware, app servers, applications, business apps, existing tools), correlate information in CEP like engine to create KBPIs and integrate CEP/KBPIs with your favorite dashboard.
This process of course will only be successsful if both business and IT side are all on the same page -- meaning business requirements are well defined, and the process is well managed.
Thereore I beleive the key to any BAM implementation is combine dashboard technologies with CEP capabilities. The union of the two provides not just visualization, but cuasality, proactivity and drill down to the elements that impact your bottom line.